Amazon FAIL the saga continues

Chat Close WindowSound You are now connected to Shubhankar from Me:Do you have access to my previous chat history? Shubhankar:Hello, my name is Shubhankar. I’m here to help you today. Yes. Could you please tell me your issue. I will be happy to help you. Me:Downloading an email attachment Shubhankar:Could you please provide me the link? Me:I am not sure what you mean I am sure you are a nice person but you can not help me. What I need from you is for you to contact someone who can help me. If yo give me 3 minutes to type I qill explain. Shubhankar:Roger, I have read your previous chat conversation and as I understand that you received an attachment and you want to open on your kindle device but you are getting an error. Right? Me:Btw I have been an IT professional for 50+ years and write programs including for the Fire. This is a programming issue, not a customer service issue Yes Let me walk you through it. If you don’t understand stop me. Waiting for an OK from you. I am

Amazon FAIL – again

@font-face{font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;}All I want to do is download a gpx file and transfer it to my computer. No problem. Wrong. It was early so sorry for the typos. Message From Customer Service Hello, Here’s a copy of the chat transcript you requested: Initial Question: How do I get my fire to download an attachment that can not be opened on my fire. 03:56 PM PDT Ellaine(Amazon): Hello Roger, my name is Ellaine from Kindle Customer Care. I’ll be happy to help you today. 03:57 PM PDT Roger John Jones: Hi 03:57 PM PDT Ellaine: Just to verify if I got it correctly, the attachment cannot be open to your Fire and you’d like to download it. right? 03:57 PM PDT Roger John Jones: An email.attachment Yes 03:58 PM PDT Roger John Jones: I get a mesage that says “this file can not be opened on your device.” 03:59 PM PDT Ellaine: I see and sorry to know that. 03:59 PM PDT Roger John Jones: That is not a problem because I don’ 03:59 PM PDT Ellaine: No worries, let me check